Returns & Exchanges

Returns & Exchanges

If you wish to request a return or exchange, please contact us within 7 days of delivery.

We accept returns or exchanges only in the following cases:
• Items damaged or defective upon arrival
• Incorrect items shipped

We do not accept returns or exchanges for:
• Used items
• Change of mind or personal preference, including perceived differences in color, texture, size, or appearance
• Sale items
• Made-to-order or pre-order items
• Items returned without prior contact

Many of our products are handmade or made from natural materials. Variations in color, texture, shape, dimensions, weave, and surface appearance are inherent characteristics of these products and are not considered defects.

Made-to-order and pre-order items cannot be cancelled, returned, or exchanged once the order has been confirmed, except in the case of damage, defects, or an incorrect item being shipped.

To request a return or exchange, please contact us by email within 7 days of delivery and include photographs showing the condition of the item. After reviewing your request, we will provide return instructions. Please do not return any item without contacting us first.

Returned items must be unused and in their original condition.

If an item is damaged or defective upon arrival, or if an incorrect item has been shipped, we will cover the reasonable cost of return shipping.

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method.