Legal notice

Seller
mrak / Yuki Yamasaki

Responsible Representative
Yuki Yamasaki

Business Address
1881-1 Ishigama, Sawara, Fukuoka City, Fukuoka 811-1132, Japan

Telephone
+81 90 3732 7743

Customer Support Hours
Monday–Friday, 10:00–16:00 JST
Closed on Saturdays, Sundays, Japanese national holidays, and other designated holidays.

Selling Price
The selling price of each product is displayed on the relevant product page. Prices may be displayed in the customer's local currency depending on the country or region.

Shipping Fees
Shipping fees vary depending on the destination and order. The applicable shipping fee will be displayed at checkout before payment.

Additional Charges
For international orders, customs duties, import taxes, brokerage fees, and other charges imposed by the destination country or region may apply. Unless otherwise stated, these charges are the responsibility of the recipient.

Delivery Time
In-stock items are generally dispatched within one week after payment has been confirmed. Delivery times vary depending on the destination and shipping method.

For pre-order or made-to-order items, the estimated dispatch date will be stated on the relevant product page.

Payment Methods and Timing
Available payment methods are displayed at checkout. Payment is processed at the time the order is placed unless otherwise stated.

Return Period
If you wish to request a return or exchange, please contact us within seven days of receiving your order.

Refund Policy
Returns and exchanges are accepted for incorrect items, significant damage, or defects present at the time of delivery.

Due to the handmade nature of many of our products and the use of natural materials, variations in color, texture, shape, dimensions, weave, and surface appearance are not considered defects unless otherwise stated.

Returns or exchanges based solely on personal preference, perceived differences in color or texture, or minor variations in size are not accepted.

Please refer to our Refund Policy for full details.

Return Shipping Policy
If an item is incorrect, defective, or significantly damaged upon delivery, mrak will cover the reasonable cost of return shipping.

Where a return is accepted for any other reason, return shipping costs and any associated fees are the responsibility of the customer unless otherwise stated.